Frequently Asked Questions
Everything you need to know about shopping at Modo Store.
Are all products sold on Modo Store authentic?
Yes, absolutely. We source all our electronics directly from authorized distributors and manufacturers to ensure you receive 100% genuine products with full manufacturer warranties.
What is your return policy for electronic devices?
We offer a 30-day return policy for most items. Products must be returned in their original packaging with all accessories included. Please note that opened software or hygiene-related items like in-ear headphones may have specific restrictions.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, we will email you a tracking number so you can monitor your package's journey in real-time.
Do you offer technical support for setup?
Yes, our dedicated technical team is available via live chat and email to assist you with initial setup, troubleshooting, or any compatibility questions you may have about your new gadget.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.
What happens if my item arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery. We will provide a prepaid return label and arrange for a priority replacement to be sent out immediately.